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Bank customers' anger explodes! RBI receives more than 13 lakh complaints in a year; a sharp increase of 13.55 percent
Mumbai, December 8, 2025 (Lokmat News Network): A wave of dissatisfaction has emerged among customers due to increasing complaints about services in the banking sector. A total of 13,34,244 complaints were registered with the Reserve Bank of India (RBI) during the financial year 2024-25, which is 13.55 percent more than the previous year. Customers are particularly worried due to problems related to loan transactions, credit cards and digital banking. A new RBI report has also mentioned an increase in digital fraud incidents in metros like Mumbai and Pune.
According to RBI, there has been a huge increase of 42 percent in complaints against small finance banks. This is largely due to the harassment caused to customers due to aggressive loan recovery and arrears recovery processes. Of the total complaints, 29.25 percent are related to loans, while 17.15 percent complaints were filed regarding credit cards. There are also about 17 percent complaints about mobile banking and deposit accounts.
ReasonNumber of complaintsPercentage (%)Loan transactions86,67029.25Credit cards50,81117.15Mobile banking49,95116.86Deposit accounts49,91316.84ATM/debit cards18,0826.10Other products30,76010.38Remittance3,7021.25Para-banking3,3221.12Pension related2,7190.92Notes and coins3910.13
Distribution of complaints by type of banks
Type of banksNumber of complaintsShare (%)Public banks1,03,11734.00Private banks1,11,19937.53Payment banks7,3952.50Small finance banks5,6501.91Regional rural banks3,0131.02Civil cooperatives Banks3,3691.14
RBI has instructed banks to immediately investigate these complaints and resolve customer complaints. However, the increasing use of digital banking has increased the incidence of fraud and has appealed to customers to be careful. According to experts, this increase is an indication of concern about the quality of banking services. RBI has expressed the possibility of implementing strict guidelines in the coming days.
Consumer associations have increased pressure on RBI in this regard, demanding that the complaint redressal process be made more transparent and faster. Urgent measures are needed to check this alarming increase in the banking sector.
Mumbai, December 8, 2025 (Lokmat News Network): A wave of dissatisfaction has emerged among customers due to increasing complaints about services in the banking sector. A total of 13,34,244 complaints were registered with the Reserve Bank of India (RBI) during the financial year 2024-25, which is 13.55 percent more than the previous year. Customers are particularly worried due to problems related to loan transactions, credit cards and digital banking. A new RBI report has also mentioned an increase in digital fraud incidents in metros like Mumbai and Pune.
According to RBI, there has been a huge increase of 42 percent in complaints against small finance banks. This is largely due to the harassment caused to customers due to aggressive loan recovery and arrears recovery processes. Of the total complaints, 29.25 percent are related to loans, while 17.15 percent complaints were filed regarding credit cards. There are also about 17 percent complaints about mobile banking and deposit accounts.
ReasonNumber of complaintsPercentage (%)Loan transactions86,67029.25Credit cards50,81117.15Mobile banking49,95116.86Deposit accounts49,91316.84ATM/debit cards18,0826.10Other products30,76010.38Remittance3,7021.25Para-banking3,3221.12Pension related2,7190.92Notes and coins3910.13
Distribution of complaints by type of banks
Type of banksNumber of complaintsShare (%)Public banks1,03,11734.00Private banks1,11,19937.53Payment banks7,3952.50Small finance banks5,6501.91Regional rural banks3,0131.02Civil cooperatives Banks3,3691.14
RBI has instructed banks to immediately investigate these complaints and resolve customer complaints. However, the increasing use of digital banking has increased the incidence of fraud and has appealed to customers to be careful. According to experts, this increase is an indication of concern about the quality of banking services. RBI has expressed the possibility of implementing strict guidelines in the coming days.
Consumer associations have increased pressure on RBI in this regard, demanding that the complaint redressal process be made more transparent and faster. Urgent measures are needed to check this alarming increase in the banking sector.
According to RBI, there has been a huge increase of 42 percent in complaints against small finance banks. This is largely due to the harassment caused to customers due to aggressive loan recovery and arrears recovery processes. Of the total complaints, 29.25 percent are related to loans, while 17.15 percent complaints were filed regarding credit cards. There are also about 17 percent complaints about mobile banking and deposit accounts.
ReasonNumber of complaintsPercentage (%)Loan transactions86,67029.25Credit cards50,81117.15Mobile banking49,95116.86Deposit accounts49,91316.84ATM/debit cards18,0826.10Other products30,76010.38Remittance3,7021.25Para-banking3,3221.12Pension related2,7190.92Notes and coins3910.13
Distribution of complaints by type of banks
Type of banksNumber of complaintsShare (%)Public banks1,03,11734.00Private banks1,11,19937.53Payment banks7,3952.50Small finance banks5,6501.91Regional rural banks3,0131.02Civil cooperatives Banks3,3691.14
RBI has instructed banks to immediately investigate these complaints and resolve customer complaints. However, the increasing use of digital banking has increased the incidence of fraud and has appealed to customers to be careful. According to experts, this increase is an indication of concern about the quality of banking services. RBI has expressed the possibility of implementing strict guidelines in the coming days.
Consumer associations have increased pressure on RBI in this regard, demanding that the complaint redressal process be made more transparent and faster. Urgent measures are needed to check this alarming increase in the banking sector.
